MANAGEMENT

Query Transaction is the process of retrieving information about the status and details of a transaction that has been completed. This operation allows the system or merchant to check information such as:

  • Transaction Status: Verifying whether the transaction has been completed, canceled, is pending, or declined.

  • Transaction Details: Retrieving information like the amount, transaction ID, transaction time, and payment method.

  • Additional Information: This may include error reasons (if the transaction failed), update history, or merchant-specific custom data.

Refund Transaction is the process of returning funds to the buyer after a transaction has been completed and the payment has been captured. This typically occurs when the buyer returns goods, cancels services, or if there was an issue with the transaction.

  • Initiated by the Merchant: The merchant initiates the refund, either fully or partially, depending on the circumstances (e.g., product return, service dissatisfaction).

  • Post-Capture: Refunds can only be issued after the transaction has been successfully captured and funds have been transferred to the merchant.

  • Reverses the Payment: The refund process essentially reverses the captured payment, returning the funds from the merchant’s account back to the buyer’s account.

Void Transaction is the process of canceling a transaction that has been authorized but not yet captured. When a transaction is voided, the entire transaction is canceled, and no funds are transferred from the buyer’s account to the merchant’s account.

  • Cancel Before Capture: A void is only applicable to transactions that have been authorized but not captured. When voided, the payment does not go through.

  • No Funds Debited from the Buyer’s Account: Since the transaction has not been captured, no money is deducted from the buyer's account.

  • Quick Processing: A void transaction is typically processed quickly and does not require a long period to reverse, as no funds have been transferred.

Capture Transaction is the process in payment systems where the funds that were previously authorized for a transaction are officially transferred from the buyer’s account to the merchant’s account. This step finalizes the payment, ensuring that the merchant receives the funds.

  • Authorization (the initial step) places a hold on the funds in the buyer's account, but does not transfer them.

  • Capture is the action that moves the funds from the buyer’s account to the merchant's account, completing the transaction.

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